Privacy Policy

About this policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Users can opt in through the chat widget on optin.horizonhomesolutionsllc.com. Opening the widget presents an opt-in form where the user enters their name and phone number and checks a box agreeing to receive text messages from Horizon Home Solutions LLC about their inquiry. Consent is not a condition of any purchase or service. Users may also opt in by sending us a text message directly, or by giving verbal consent during a call with our team. Users can opt out at any time by replying STOP, or reply HELP for assistance.

What personal information do we collect from people who visit our website?

When you contact us through the chat widget on our website, by email, or by phone, you may be asked to provide your name, email address, phone number, and the address or details of the property you are asking about.

We do not sell products through this website, we do not operate user accounts, and we do not collect or process payment card information through this website.

When do we collect information?

We collect information from you when you submit the opt-in form in our chat widget, send us a message through the chat widget, email us, or call us. We also collect limited technical information automatically when you browse the site, as described in section 5.

How do we use your information?

We may use the information we collect from you in the following ways:

• To respond to your inquiry about buying or selling a property.
• To contact you about a property, by phone, email, or text message where you have consented.
• To send service related updates, appointment confirmations, and document related messages.
• To improve how our website works and how we respond to inquiries.
• To meet our legal, record keeping, and compliance obligations.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and who are required to keep the information confidential.

We implement a variety of security measures when a user submits or accesses information to maintain the safety of your personal information. Information submitted through our website is transmitted over an encrypted connection using Secure Socket Layer (SSL) technology.

We do not collect, store, or process payment card information through this website.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Keep your chat widget session active so a conversation is not lost when you move between pages.
• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies, some features will be disabled, including the chat widget. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly. However, you can still reach us by phone or email using the details in section 15.

Third party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

We do not sell or rent your personal information to advertisers or data brokers for their own marketing purposes.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Service providers

We use third party service providers to operate our website, host our pages, run our chat widget, and deliver email and text messages. These providers process your information only to provide those services to us and are required to keep it confidential.

Our text messaging providers and aggregators receive the information necessary to deliver messages you have consented to receive. As stated above, text messaging originator opt-in data and consent are not shared with any other third parties.

Opting out

You can opt out of our communications at any time:

• Text messages: reply STOP to any message from us. We will send one confirmation message and then stop. Message frequency may vary. Message and data rates may apply.
• Email: use the unsubscribe link in any email, or contact us using the details in section 15.
• All contact: contact us using the details in section 15 and we will promptly remove you from all correspondence.

You can also control cookies through your browser settings, as described in section 5.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.

According to CalOPPA we agree to the following:

• Users can visit our site anonymously.
• Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
• Our Privacy Policy link includes the word 'Privacy', and can easily be found on the page specified above.

Users will be notified of any privacy policy changes:

• On our Privacy Policy page.

Users are able to change their personal information:

• By contacting us using the details in section 15.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

We do not allow third party behavioral advertising tracking on this website. We use standard website analytics to understand aggregate traffic and improve the site.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

• We will notify the users via email within 7 business days.
• We will notify the users via in site notification within 7 business days.

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate or prosecute non-compliance by data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to respond to your inquiry and send service related updates

To be in accordance with CAN-SPAM we agree to the following: if at any time you would like to unsubscribe from receiving future emails or SMS texts, you can contact us and we will promptly remove you from ALL correspondence.

Contacting us

If there are any questions regarding this privacy policy you may contact us using the information below.